Message Detail


To: All Faculty and Staff
From: Yale ITS
Summary: UPDATE: Windows operating system errors
Date: 13-JUL-2012 01:55:00 PM Message ID: 80396

To: All faculty and staff

Yale ITS has been working to resolve the problem that arose yesterday (Thursday, July 12) with some Windows computers. A number of Windows XP users found that when they tried to start up their computers, their computers were unresponsive and blue screen errors appeared on their monitors. We have determined that the cause of the problem was an error in an antivirus software update provided to Yale by a vendor, Symantec.

If you have experienced this problem and need assistance, please contact your local support provider or the ITS Help Desk at 203-432-9000 or helpdesk@yale.edu

Additional ITS Help Desk staff will be available over the phone this weekend to assist with remediation of affected computers. Please call 203-432-9000 and press 1. This will allow you to leave a message that will be retrieved by Help Desk staff between the hours of 8:00 a.m. - 5:00 p.m. on the hour; a staff member will call you back as soon as possible. If Help Desk staff are unable to resolve the problem, they will schedule a Desktop Support Provider to assist you.

Thank you for your patience as we work to resolve this issue. We regret any inconvenience that you may have encountered due to this vendor error.

Sincerely,

Jeff Capuano
Senior Director
Campus Technology Services
Information Technology Services
(203) 737-4172